General Conditions of Order
DO NOT USE PRODUCTS SOLD BY FIRGELLI AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS.Products sold by Firgelli are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness. Any attempt to purchase any Firgelli product for that purpose is null and void and Firgelli accepts no liability whatsoever in contract, tort or otherwise whether or not resulting from our or our employees' negligence or failure to detect an improper purchase. All orders, regardless of how they are placed, are specifically subject to all the terms and conditions contained herein. No change, alteration, deletion or modification of any of these terms and conditions is permitted. No person is authorized to accept, confirm or vary these terms and conditions including all representations and warranties unless they have been posted on this Web site. Orders placed on forms deviating from these terms and conditions will be accepted on the basis that Firgelli Terms and Conditions will prevail.
Technical assistance and design support services - Disclaimer of Warranties; Release of ClaimsFirgelli offers technical assistance and design support services as a convenience to Firgelli customers. Firgelli personnel strive to provide useful information regarding Firgelli products. Firgelli does not guarantee that any information or recommendation provided is accurate, complete, or correct, and firgelli shall have no responsibility or liability whatsoever in connection with any information or recommendation provided, or the customer's reliance on such information or recommendation. The customer is solely responsible for analyzing and determining the appropriateness of any information or recommendation provided by firgelli personnel, and any reliance on such information or recommendation is at the customer's sole risk and discretion. Accordingly, the customer shall release and hold firgelli harmless from and against any and all loss, liability, and damage incurred by the customer or any third party as a result of any information or recommendation provided to the customer or the customer's reliance on such information or recommendation.
General Disclaimer of Warranties; Limitation of LiabilityFirgelli makes no warranty, either expressed or implied with respect to any product, and specifically disclaims all other warranties, including warranties for merchantability, non-infringement, and fitness for any particular purpose. Firgelli's sole obligation and liability for product defects shall be, at Firgelli's option, to replace such defective product or refund to customer the amount paid by customer therefore. In no event shall Firgelli's liability exceed the buyer's purchase price. The foregoing remedy shall be subject to buyer's written notification of defect and return of the defective product within ninety (90) days of purchase. The foregoing remedy does not apply to products that have been subjected to misuse, neglect, accident or modification, or to products that have been soldered or altered during assembly, or are otherwise not capable of being tested. In no event shall firgelli be liable to the buyer or to any third party for any indirect, incidental, special, consequential, punitive or exemplary damages (including without limitation lost profits, lost savings, or loss of business opportunity) arising out of or relating to any product or service provided or to be provided by firgelli, or the use or inability to use the same, even if firgelli has been advised of the possibility of such damages.
Infringement DisclaimerFirgelli: (i) expressly disclaims any and all warranties against third party claims for infringement or the like, and
(ii) shall have no obligation of any kind to the buyer for claims brought by third parties against the buyer for infringement or the like arising out of or in any way related to product purchased by the buyer from Firgelli.
How to OrderBy Internet: www.firgelli.com
Order online 24-hours a day, 7 days a week, 365 days a year. Internet orders will be processed and shipped within 1-2 weeks.
Prices/QuantitiesFirgelli makes every effort to present current and accurate pricing on its Web site. However, prices are subject to change without notice and quantities may be limited. All orders are subject to current pricing at time of acceptance by Firgelli.
ShipmentFirgelli's warehouse is open and staffed Monday through Friday 8am to 5:00pm Pacific Time (US), subject to holidays. Orders are shipped only on these business days. Orders and correspondence received on Saturday and Sunday will be addressed/shipped on the following Monday and included in that day's business.
Shipping ChargesShipping or freight charges and insurance will be paid by the customer. All sales are made FOB point (as defined by the INCOTERMS 2000) in Victoria, BC, CANADA.
Out of StockOn orders paid by check, money order or credit card, items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be cancelled and refunded/credited in cases of prepayment. The number of backorder days may be extended beyond 30 days at customer's request. On orders billed to customers with open account credit, items not available for immediate shipment will be shipped and billed as they become available. Items not available at the end of 90 days will be cancelled. The number of backorder days may be extended beyond 90 days at customer's request.
International OrdersIn addition to the United States and its territories, Firgelli accepts international orders. All orders of international origin are exported from CANADA in accordance with the Export Administration Regulations. Diversion contrary to Canadian Law is prohibited. All duties and taxes will be the responsibility of the customer.
Freight DamageIf you receive merchandise that has been damaged in transit, it is important to keep the shipping carton, packing material and parts intact. Please contact a Firgelli Customer Service representative immediately to initiate a claim.
Return PolicyFirgelli accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option. To facilitate processing of returned merchandise: Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted. Returned merchandise must be in original packaging and in resalable condition. Parts returned due to customer error will be subject to a 25% restocking charge. Parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable. Defective merchandise may be returned within 30 days of the original invoice date and need not be in original packaging.
Internet CommerceFirgelli is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-888-225-9198 begin_of_the_skype_highlighting 1-888-225-9198 end_of_the_skype_highlighting. It is a Firgelli practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
Third-Party SitesPlease be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to Firgelli.com are not covered by this privacy statement. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Firgelli cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Firgelli is not responsible for the privacy practices of the Web sites that it does not operate.
Children's Privacy (Age 12 and Under)Firgelli takes children's privacy seriously. Firgelli does not seek to collect personal information about children through its Web site. Firgelli does not condition a child's participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity. If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent equests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.